Cancellation, Refund, and Dispute Policy- Effective Date: 04/11/2026

This policy outlines how to cancel services while helping us serve organizations effectively. To cancel services being provided, send us a written cancellation request via email to kdenny@tanksupportks.com. Once cancellation has been successfully activated, a confirmation notification will be sent and services will discontinue. Upon cancellation, we will provide final documentation reports or exports of your records. For monthly recurring services, cancellation requests received by the 15th of the month will take effect at the end of that billing month. Requests received after the 15th will take effect at the end of the following month. The organization requesting cancellation of services will remain responsible for fees through the effective cancellation date and are generally non-refundable. No early termination fees apply. We reserve the right to organize a cancellation of services for organizations with reasonable notice, or immediately in cases of non-payment, breach of agreement, or suspected fraud, in which a full or partial refund may be initiated.

Refunds, when issued, will be processed within 14 business days to the original payment. For one-time or project-based services, cancellations before work begins may qualify for a full refund minus any non-refundable deposit fees or work already performed. Once work has commenced, organizations may receive a partial refund; 30% of project price will be non-refundable. No refunds will occur once services are rendered, data organized, reports delivered, or access provided. We do not issue refunds for services already rendered, data processed, or reports delivered.

We encourage organizations to contact us directly with any concerns or dissatisfaction before pursuing other actions. Many issues may be resolved quickly through discussion, revision, or adjustment. We will aim to respond timely, within 3-5 business days upon receipt of email. If a response is needed more promptly then organizations can contact us at (620) 393-5412. Clients agree to contact us first to resolve any billing disputes. Filing a chargeback without good faith effort may result in suspension of services, collection actions, or reporting to credit agencies.We reserve the right to update and modify this policy with notice to active clients. This policy is governed by the laws of the State of Kansas. Questions about our policy? Contact us!

Terms and Conditions of Any Promotions- Not applicable at this time. We reserve the right to amend any future terms and conditions of any promotions without prior notice.